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Customer Care Services | AD OPT
Ad-OptServices

CUSTOMER CARE

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CUSTOMER CARE

AD OPT’s dedicated Customer Care team includes highly trained professionals with unsurpassed product knowledge and crew planning experience.

We’ll be right there with you during your peak crew planning production period, offering 24/7 support to solve problems quickly and minimize disruptions to your operations.

Whether during deployment, production, training or maintenance support, you can count on AD OPT to provide optimal solutions in a timely, efficient and courteous manner.

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1/2 Customer care

AD OPT IS COMMITTED TO ASSIST YOU IN EVERY STEP OF YOUR PLANNING PROCESS

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We take great pride in providing individual attention and expert care, and proactively responding to your needs and requirements. It’s not just something we say, it is something we live every day – just ask our airline clients who have trusted AD OPT with their crew planning needs, who continue to implement new solutions and turn to us for expert advice and guidance.

Contact our customer care experts and learn more about how we can help you enhance your customer journey.

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2/2 Customer care

ENRICHING YOUR EXPERIENCE

Our experienced, dedicated personnel provide a unique blend of crew planning and optimization expertise combined with effective actions/problem solving capabilities. As part of our complete solutions package, AD OPT provides outstanding customer experience that spans from project implementation to post-implementation phases.

  • Detailed Requirements Analysis (DRA) to accurately determine the scope of the solution to be delivered and how closely it fulfills your customer’s business requirements.
  • Execution and Deployment Phase ensuring constant support to accelerate the acceptance of the solution and reach the earliest possible production start date.
  • Configuration and Customization Services catering to your unique operational requirements.
  • Support during the Acceptance and Go-Live phase providing on-site and off-site assistance to customers during the Acceptance and Go-Live phase.
  • Project Management services to maintain an open dialogue with our customers, managing project scope, limiting project risk factors, ensuring that the products are delivered on time and meet all the customers’ specifications.